Installer disappeared? Help for your solar system
It happens more often than you'd think: the installer stops answering, the company closes and the system is left with nobody who knows it. You can ask us for help even if we didn't install it. We start from what's there and tell you what's possible.
Get a quoteWe reply within 48 h. No obligation.
What's included
A look at your case
Remotely, plus a site visit if it's needed.
A written quote
With the price, before any work starts.
Only with your go-ahead
It's your call: we only go ahead when you say yes.
What to gather first
You don't need everything. Whatever you can find helps:
- The contract or the invoice for the system.
- Photos of the labels on the inverter, the battery and the consumer unit.
- Access to the monitoring app or portal, if you still have it.
- Diagrams or any other documents the installer left.
Lost access to the app?
The monitoring account is often in the installer's name. Without it, you can't see production or alerts. Depending on the manufacturer and model, it may be possible to recover access or set up a new one; we work out with you what applies to yours. See also monitoring.
The manufacturer's warranty
If the equipment is still under the manufacturer's warranty, the terms depend on the manufacturer and on who sold it. Keep the invoices and check those terms first; we help you gather the details you'll be asked for.
After the assessment
Once we know the system, we propose what makes sense: repair if something has failed, maintenance to look after it from now on, or upgrades such as a battery. We reply to your request within 48 h and the quote comes in writing, with the price stated before you go ahead. The decision is yours.
Frequently asked questions
Will you look after a system another installer fitted?
We assess the system and propose how to look after it. What we can do depends on the equipment and its condition; we tell you in the quote.
I have no documents at all. Can you help?
Yes. We start from the equipment labels and what we can see on the system, and tell you what's missing.
The installer closed. What about the manufacturer's warranty?
The equipment manufacturer's warranty may still apply, but the terms vary. Check them with the manufacturer or whoever sold you the equipment; we help gather the details.